From Szi Yang:
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Dear Manager,
I am writing to you for an exchange of a broken CD I bought from Kico CD shop. On 1st October, 11am, I purchased the CD "Top 10 Children's Songs". When I got home at 2pm, I noticed the CD was broken.
I went back to the shop at 5pm on the same day. However, your cashier told me I could not exchange the broken CD. I felt very confused as the receipt clearly states that 'Goods can only be exchanged within 3 days of purchase with original receipt'. I really hope you can honour the exchange policy and give me a new CD. I look forward to your favourable reply.
Yours sincerely,
John Tan
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